Privacy Policy

Effective Date: February 2023

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At Unapologetically You Counselling, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our therapy services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

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1. Information We Collect

We may collect the following types of personal information when you use our website or services:

• Personal Identifiable Information (PII): This includes your name, email address, phone number, billing information, and any other details you provide when booking an appointment, contacting us, or subscribing to our services.

• Health Information: As part of our therapy services, you may voluntarily provide health-related information, including mental health history, current concerns, and goals for therapy. This information is protected as confidential and will only be used for the purpose of providing counseling services.

• Usage Data: We collect non-personally identifiable information, such as your IP address, browser type, device information, and usage patterns to improve the functionality and performance of our website.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver counseling services, schedule appointments, and communicate with you regarding your therapy sessions.

• To Improve Our Services: To understand how our website is used, identify any issues, and enhance the user experience.

• To Respond to Inquiries: To respond to your questions, comments, and requests made through our contact forms or customer support channels.

• To Process Payments: To process payments for services rendered and to handle billing inquiries.

• To Send Important Updates: To inform you about changes to our terms, policies, or services that may affect you.

 

3. How We Protect Your Information

We take reasonable precautions to protect your personal and health-related information from unauthorized access, use, or disclosure. These precautions include:

• Encryption: We use secure, encrypted connections (SSL) when processing sensitive information, such as payment details.

• Access Control: Only authorized personnel who require access to your information for service provision are allowed to view it.

• Data Retention: We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal and professional requirements.

However, no data transmission or storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

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4. Sharing Your Information

We will not share your personal information with third parties except in the following situations:

• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

• Service Providers: We may engage third-party service providers, such as payment processors, email providers, or website hosts, who may have access to your personal information. These providers are bound by confidentiality agreements to ensure your information remains secure.

• Legal Requirements: We may disclose your information if required by law or if we believe such disclosure is necessary to protect our rights, comply with a legal obligation, or respond to a legal process.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website usage. Cookies are small text files stored on your device that help us remember your preferences and improve your experience on the website.

You can adjust your browser settings to reject cookies or notify you when a cookie is being sent. However, please note that some features of the website may not function properly if cookies are disabled.

 

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.

• Data Deletion: You may request the deletion of your personal information, subject to any legal or contractual obligations that may require us to retain certain data.

• Opt-Out: You can opt out of receiving promotional emails or communications from us by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

 

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

 

8. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete the information.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our website and services after the changes are made, you accept the revised policy.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:

Unapologetically You Counselling